FAQ

  1. What do I do about warranty issues?
  2. Do you ship to apo addresses?
  3. Do you help with installation?
  4. Can I expedite my order?
  5. What is the return policy on your products?
  6. Do you provide installation instructions?
  7. Do I lose functionality of any of the factory equipment?
  8. Can I install your products by myself?

Q: What do I do about warranty issues?

First please call tech support 718-797-9414 to help you troubleshoot the unit in most cases this will solve all the issues. If you are required to send the unit back all Naviks products come with a one year warranty just fill out the RMA form and print it out. Send the from and all the parts you received back to us we will ship replacement parts back the same day your shipment arrives.

Q: Do you ship to apo addresses?

Unfortunately no, because all of our packages ship via fedex or ups, and we cannot ship with the usps.

Q: Do you help with installation?

Of course! We specialize in installing and maintaining every product we sell. You can call 718-797-9414 or email us with any questions or issues you have when installing our products and we'll walk you through it, or do all of the work for you finding someone who can. We also offer installation services if you can make it to our Brooklyn NY office. If you prefer to get your product professionally installed, we’ll research and find the nearest professional in your area and set up the appointment. Just call and we can help you out.

Q: Can I expedite my order?

Yep! As long as your order hasn't shipped yet or if you haven't placed your order yet, just give us a call or select an expedited shipping method when placing your order on the website.

Q: What is the return policy on your products?

Return policy is 30 days from the shipping date.

Q: Do you provide installation instructions?

We provide detailed car specific instruction for disassembling all required parts to install the naviks units, instructions also explain how to install and setup our unit

Q: Do I lose functionality of any of the factory equipment?

No. All of our equipment will retain all factory installed features.

Q: Can I install your products by myself?

We always recommend to go to a professional dealer/installer to install our products, but you can try installing it yourself if you feel confident about getting to the back of your radio or trunk depending on your car and where you connect our products.